Terms and Conditions – The Cupcake Patisserie
- Acceptance of Terms By using our website (thecupcakepatisserie.com.au) or placing an
order with The Cupcake Patisserie, you acknowledge and agree to the following terms
- Amendment of Terms The Cupcake Patisserie reserves the right to modify these terms
at any time. Your continued use of our website or placing an order signifies your
acceptance of any changes.
- Limitation of Liability The Cupcake Patisserie is not liable for any loss or damage related
to your use of the website, products, or services. This includes reliance on third-party
content, links, or advertisements. Your use of the website is at your own risk.
- Competition and Consumer Act As per the Australian Consumer Law, The Cupcake
Patisserie’s liability for any breach is limited to re-supplying goods or services, replacing
goods, or paying the cost of re-supplying goods or services. Users must be over 18 years
old to use our website or purchase goods and services.
- Order Confirmation Full payment is required to confirm orders. The Cupcake Patisserie
reserves the right to cancel unpaid orders. Online orders require full payment at
- Delivery of Goods All orders are delivered by The Cupcake Patisserie on the date
specified in the order. Standard delivery occurs between 8am and 5pm AEST, while
priority delivery offers a 1-hour window of choice. The customer is responsible for
ensuring someone is available to receive the order. A fee may be payable for any orders
Any liability for damaged, lost, or stolen goods ceases upon delivery. Priority deliveries
arriving outside the agreed window by more than 30 minutes qualify for a delivery fee
- Order Changes, Cancellations, and Refunds
If you wish to modify the date, alter order details, or cancel your order entirely, please
contact us with as much advance notice as possible.
Cancellations made over 30 days from the delivery date qualify for a full refund.
Cancellations between 7 and 30 days from the delivery date receive a 50% refund of the
total order value.
No refunds are available for cancellations within 7 days or less from the delivery date.
Orders not paid within 14 days of the delivery date will be treated as cancelled.
Changes to order details, including quantity or flavours, are subject to approval at the
discretion of The Cupcake Patisserie.
- Returns The Cupcake Patisserie adheres to Australian Consumer Protection legislation
for returns. Due to hygiene and food regulations, we do not accept returns. Refunds,
credit notes, or replacement orders will be considered if the received products are
incorrect or of unsatisfactory quality, subject to our discretion.
- Food Allergens We cater to special dietary needs, such as gluten-free, dairy-free, and
vegan requirements. It’s important to note that despite all precautions taken, our
products are prepared in the same kitchen facilities and with shared utensils. As a
result, there is a possibility that our products may contain traces of some allergens.
- Links to Other Websites Our website may include links to other websites for your
convenience. This does not imply endorsement or approval. The Cupcake Patisserie
takes no responsibility for content on linked websites.
- Disclaimer The Cupcake Patisserie disclaims all warranties, expressed or implied. While
we strive for accuracy, we do not guarantee error-free documents, goods, or services.
Users are responsible for any costs associated with servicing, repairs, or correction.
- Your Privacy The Cupcake Patisserie values your privacy and adheres to the Australian
Privacy Principles. Personal data is handled securely, and credit card information is not
stored on our servers.
- Third Parties Personal data is not sold, traded, or rented. Information may be used for
marketing statistics, and we do not take responsibility for third-party content.
- Exclusion of Competitors Competitors are not permitted to use or access our website,
documents, or information. Violation of this term holds you responsible for any
resulting loss. The Cupcake Patisserie reserves the right to deny access.
- Copyright, Trademark, and Restrictions of Use The website’s material is owned by The
Cupcake Patisserie, and unauthorised reproduction or distribution is prohibited. All
copyright and trademark rights are reserved.
- Whole Agreement These terms constitute the entire agreement between you and The
Cupcake Patisserie. No additional terms apply unless required by law.
- Jurisdiction This agreement is subject to the laws of Queensland and Australia. In case
of litigation, the exclusive jurisdiction is with the courts of Queensland.